1. Appointments
- Free cancellation or reschedule up to 4 hours before your appointment, from your account, the app, chat or by phone.
- Late cancellation or no-show: any advance paid may be kept to cover the reserved time. If the studio cancels, you get a full refund or a new slot of your choice.
- Arriving more than 15 minutes late may mean a shorter service or a new slot.
2. Advance payments
Some bookings need an advance (a percentage of the service price, shown before payment). The advance is adjusted against your final bill. It is refunded in full when you cancel in time or when the studio cancels.
3. Service concerns
If something is wrong with your service (for example lifting or chipping within 3 days that was not caused by damage), tell us within 3 days with a photo. We will fix it free of charge or offer a fair partial refund.
4. Shop orders
- You can cancel an order for a full refund before it is shipped.
- Damaged, defective or wrong items: report within 48 hours of delivery with photos and we will replace or refund them. For hygiene reasons, opened or used nail and beauty products cannot be returned otherwise.
- Shipping charges and delivery estimates are shown at checkout.
5. How refunds are paid
Approved refunds go back to the original payment method (card, UPI or wallet via Razorpay) within 5–7 business days. Cash payments are refunded in cash or by UPI.
6. Complaints
Grievance Officer: Studio Owner, Nails Era
Email: info.nailsera@gmail.com
Phone: +91 98773 54343
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.